MesaeSIM Shop

Frequently Asked Questions

Everything you need to know about buying, activating and using your eSIM.

Everything you need to know about buying and using a MesaeSIM eSIM. Can't find your answer? Contact our 24/7 support team.

What is an eSIM and how does it work?

An eSIM is a digital SIM built into your phone. Instead of a physical card, you download a profile by scanning a QR code. It connects you to a local network in your destination country, giving you data without swapping SIMs or paying roaming fees.

Which phones are compatible with eSIM?

Most phones from 2018 onward support eSIM, including iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later, and many more. Check our Compatibility page for the full list before you buy.

How fast will I receive my eSIM?

Instantly. As soon as your payment is confirmed, your eSIM QR code is emailed to you — usually within seconds. You can activate it the moment you land.

Can I use my eSIM and my regular SIM at the same time?

Yes. Most eSIM-capable phones support dual SIM, so you can keep your home number active while using your MesaeSIM eSIM for data abroad.

What happens if I run out of data?

You can top up your existing eSIM or buy a new plan at any time. Unused data on most plans expires at the end of the validity period, so choose a plan that matches your trip length.

Do you offer refunds?

Because eSIMs are delivered instantly and can be used immediately, we can't refund an eSIM that has been activated. If you haven't activated it and there's a genuine issue, contact support and we'll make it right.

How do I track my order?

Head to the Track Order page and enter your order number and email. You'll see your delivery status and, once delivered, your QR code and activation link.