Refund Policy

Last updated: 2026

We want you to be completely happy with your eSIM. Here's how our refund policy works.

1. Digital Products

Our eSIMs are digital products delivered instantly. Because they can be used immediately after purchase, we are unable to offer refunds for eSIMs that have been activated or used.

2. When We Do Refund

We will issue a full refund if:

• Your eSIM was never delivered due to a fault on our side
• The eSIM is genuinely unusable and our support team is unable to resolve the issue
• You purchased the wrong plan and it has not been activated

3. How to Request a Refund

Contact our support team at [email protected] with your order number and a brief description of the issue. We review every request and respond within 24 hours. Approved refunds are returned to your original payment method within 5–10 business days.

4. No-Hassle Guarantee

If you're not satisfied with your eSIM for any reason before activation, reach out and we'll make it right — that's our promise to every traveler.